Information presented to a person who is not interested or ready to process it is effectively noise.

William Lidwell, Kristina Holden and Jill Butler, Universal Principles of Design

Remember, this is a cyclical process, so the team doesn’t have to agree on the perfect solution. You just need to figure out what to try next.

Steve Krug, Usability Testing on 10 Cents a Day

It’s less, ‘how do we communicate,’ and more, ‘how do we empathize?’

Frank Chimero